Do you have questions, feedback, or suggestions? Feel free to message us.
0086-158 5288 3176
Universal Financial City 1204 Wenchang East Road NO.1088 Yangzhou Jiangsu China 225000
S-S: 11am – 5pm
Get in Touch
Canceling an Order
Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.
If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product.
If you have any additional concerns about an order, please contact our customer service for help. Customer Service representatives are also available by phone from 8:00 am – 5:00pm Monday through Friday, and from 11:00 am – 5:00 pm Saturdays and Sundays.
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.